WeChange.AI Ltd customer privacy notice,
This page contains information relating to:
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Registered name: WeChange.AI Ltd
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone
07534789840
What information we collect, use, and why
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Account information, including registration details
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Website and app user journey information
We collect or use the following information for research or archiving purposes:
- Website and app user journey information
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Account information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect your personal information to enable us to contact you with support from the WeChange.AI framework. The support will be in the form of emails. Your organisation will also have access to the information to help them provide better help and support in terms of your adoption of technology.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect your personal information to enable us to contact you with support from the WeChange.AI framework. The support will be in the form of emails. Your organisation will also have access to the information to help them provide better help and support in terms of your adoption of technology.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We will use the non-identifiable responses to the survey to help other organisations with their adoption and utilisation of technology. We will provide benchmarking services for organisations based on others responses. We will not use personal information for this. We will use the data to support research into better ways of helping organisations adopt and utilise technology.
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We will use your personal information to contact you about your question, query of complaint.
Use of Anonymized Data
Our lawful bases for using anonymized data for research, benchmarking, and market analysis are:
Consent – We have your permission after providing all relevant information. All of your data protection rights apply, except the right to object. You have the right to withdraw your consent at any time.
Legitimate Interests – We use anonymized data because it benefits you, our organization, or others, without causing undue risk of harm. All of your data protection rights apply, except the right to portability. Our legitimate interests include:
- Using anonymized survey responses to help other organizations with their adoption and utilization of technology.
- Providing benchmarking services based on anonymized responses.
- The insights gained from benchmarking support our commercial activities and have commercial value, which helps us continue providing valuable services.
- Supporting research to find better ways of helping organizations adopt and utilize technology.
We ensure that all data is anonymized and used in accordance with ethical standards and applicable data protection laws, respecting your privacy at all times.
If you have any questions or concerns about how your data is used, please contact us at andrew@wechange.ai.
Where we get personal information from:
- Directly from you
- Councils and other public sector organisations
How long we keep information
Retention Schedule
At wechange.ai, we are committed to protecting your personal information and using it responsibly. Our retention schedule is as follows:
- Personal Information: We will retain your personal information for a period of three years from the date of collection. This allows us to provide you with our services and comply with legal obligations.
- Anonymized Data: Anonymized versions of your personal information, which cannot be used to identify you, will be retained permanently. This data helps us improve our services and conduct research without compromising your privacy.
If you have any questions about our data retention practices, please contact us.
Who we share information with
Others we share personal information with
- Other relevant third parties:
- The data collected will be accessible be your employer who commissioned the WeChange.AI service.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 16th November 2024