At Wechange.AI, we believe that trust and partnership are the cornerstones of meaningful transformation. We work side by side with organisations to help them deliver real value through technology. We support change that’s not only strategic, but sustainable.
By turning assessment data into accessible, practical assets, we empower teams across the organisation to understand the indicators of change. This enables them to embed continuous service improvement into their everyday work.
As we grow, we’ll use this space to share the voices of our customers—their feedback, their stories, and the impact we’ve helped them create.
Here you’ll find just a few of our existing customers. We’re really proud of the work and appreciate our customers taking the time to provide this feedback.
Test Valley Borough Council
Test Valley partnered with WeChange.AI in April 2025 to understand where to focus resources to get the most from its existing technology. Using our Framework for Change, we provided clear, data-driven insights into the areas that would deliver the greatest impact, helping the council prioritise investment in skills, communication, and engagement.
You can hear their perspective in our new customer testimonial format, where they share the value of this approach in their own words.
Norfolk County Council – Kurt Frary, Head of IT, CTO & Socitm President 2025-2026
For Norfolk County Council, led by forward-thinking CTO Kurt Frary, WeChange.AI quickly became more than a tool—it was a catalyst for organisational alignment and future-readiness. Kurt put it simply: “If you’re asking whether you should use this tool, the real question is—why wouldn’t you?”
The council faced the complex challenge of aligning diverse departments, supporting staff through rapid change, and laying the groundwork for devolution. WeChange.AI delivered insights that were previously out of reach. These insights helped Kurt and his team support their staff better and unite departments around shared goals. “It gives you insights you didn’t have, helps you support your staff better, and aligns departments for a stronger future.”
Our partnership wasn’t just about work—it was about life beyond the office. We equipped people with digital skills that benefited them both personally and professionally. “This tool doesn’t just benefit people at work—it helps them adapt to a changing digital world outside of work too.”
Most importantly, WeChange.AI’s support helped Norfolk County Council look ahead. They were confident that their approach to digital transformation would stand the test of time. As Kurt summed up, “This isn’t just about now—it’s setting us up for the future, especially as we approach devolution and organisational change.”
Coventry City Council – Michelle Walker, Interim Business Engagement Manager
From the beginning, Coventry City Council were looking for a way to cut through the overwhelming flood of information that comes with digital transformation. Michelle Walker, their Business Engagement Manager, reflected on the challenge: “This tool helps us cut through the noise—making it easier to match the right training to the right people at the right time.”
WeChange.AI partnered with Michelle and her team to implement our analytics platform. This platform mapped not just skills but also learning preferences and knowledge gaps across the council. Early on, the data surprised them. The platform revealed that nearly half the organisation was unaware of tools like Copilot Chat. These insights would never have surfaced through traditional surveys. As Michelle shared, “We discovered that nearly half the organisation didn’t know about tools like Copilot Chat. That insight is helping us target training where it’s needed most.”
This evidence-based approach allowed Coventry City Council to quickly identify key hotspots. These were areas where focused change would make the biggest difference. “Using this to identify hotspots—where change will have the biggest impact—has been incredibly powerful.” With our support, they moved away from a one-size-fits-all model. Instead, they shaped bespoke training for executive support officers. They also designed interventions tailored to teams, roles, and even learning styles. Michelle observed, “Managers are finding the personalised insights fascinating—it’s no longer just a generic overview, it’s about their teams and their people.”
WeChange.AI’s ongoing collaboration with Coventry has turned data into action, challenging assumptions and providing real evidence to guide strategy. Their leadership now starts every major programme with our platform at the heart, ensuring change is people-centred and genuinely effective. As Michelle recommends: “If I were launching a new programme, I’d start with this. It gives you a clear picture of your people and how to support them through change.”
Stewart Associate Ltd’s Experience with WeChange.AI and Microsoft 365 Copilot
Stewart Associates Shrewsbury Ltd (SA Ltd), commissioned WeChange.AI to explore how Microsoft 365 could better support their business. The engagement helped uncover ways to improve how the team works and collaborates, using tools they already had access to.
Following the assessment, SA Ltd chose to purchase Microsoft 365 Copilot licences to modernise their workflows. They aimed to make better use of their existing Microsoft setup. The team appreciated the practical advice and training. They are now focused on applying it to real business needs.
“WeChange.AI helped us make sense of the applications we have access to as part of our licensing. Following the engagement, we purchased Microsoft 365 Copilot licences and I’ve been enjoying using AI for so many things – it’s really saved me a lot of time and effort! For a small firm like ours, it’s a big step forward in our AI journey. Thank you, Andrew, and team”
— Ian Stewart, FCA CTA, Stewart Associates Shrewsbury Ltd
What’s next?
We’re actively working with organisations across the UK and will share more customer success stories soon. We’re excited to be introducing a fresh, innovative way of capturing customer stories. This approach showcases success whilst actively contributing to the change process itself. More on this in the coming months!